The Care Quality Commission
Emyvale care is regulated by the Care Quality Commission who is the independent regulator of health and social care in England.
What is the CQC?
Care Quality Commission
Emyvale care is regulated by the Care Quality Commission who is the independent regulator of health and social care in England. You will find links to Regulatory reports and statements for each of our homes on each of the home pages.
CQC purpose
To make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve.
Their role
- To register care providers.
- To monitor, inspect and rate
- To take action to protect people who use services.
- To speak with our independent voice, publishing our views on major quality issues in health and social care.
Throughout CQC’s work they:
- Protect the rights of vulnerable people, including those restricted under the Mental Health Act.
- Listen to and act on your experiences.
- Involve the public and people who receive care
- Work with other organisations and public groups.
CQC values:
- Excellence – being a high-performing organisation
- Caring – treating everyone with dignity and respect
- Integrity – doing the right thing
- Teamwork – learning from each other to be the best we can
Contacting the CQC:
National Customer Service Centre in Newcastle:
Telephone: 03000 616161
Fax: 03000 616171
Or by post at:
CQC National Customer Service Centre
Citygate
Gallowgate
Newcastle upon Tyne
NE1 4PA